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Global Support app for iPhone and iPad


4.2 ( 8832 ratings )
Business
Developer: Edison Antony Raj Irudayaraj
Free
Current version: 1.2, last update: 7 years ago
First release : 29 Feb 2016
App size: 14.28 Mb

Global Support app is an EdgeVerve AssistEdge product which solves consumer problems while interacting with brand agents, beginning with IVR systems by providing a rich user experience through mobile.

Following are the differentiators of the Global support app:
a. Providing multi brand automated Visual IVRs with an option to mark favorite brands
b. Managing reference documents and items for ease of use while interaction with a brand

The Global Support App includes following key features
1. Consolidated list of all brands for quick access to reach user preferred brand
2. Notification of information to the user from preferred brand. Option to the user to create reminders
3. History of interactions via call logs
4. Creation of text notes, reference images and other documents for quick access for brand servicing
5. Visual access via IVR shortcuts to traverse brand IVR menus conveniently
6. Access recently viewed brands
7. Mark favorite brands
8. Access and manage all reference items at one place (Briefcase)